Privacy Policy Last updated: 24/02/2024
We, referred to as “Us” or “Our,” are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how information may be collected, stored, processed, and used when interacting with the website Nordiqo (the “Website”).
Our privacy approach is guided by the following principles:
• Transparency in data collection and processing:
We aim to ensure that users remain fully informed about how personal information may be processed while using the Website or interacting with digital trading services connected to it. This information helps users make informed decisions regarding the use of their personal data.
Where additional clarification is required, relevant information will be provided at appropriate moments within the platform interface.
Users may also contact us with questions or requests related to personal data processing. For inquiries, please email: [email protected]
• Processing personal data only for defined purposes:
Personal data may be processed for purposes such as enabling access to the Website, facilitating connections with third-party trading service providers (the “Services”), improving platform functionality, enhancing user experience, maintaining operational security, supporting administrative activities, and complying with applicable legal or regulatory obligations.
Information may also be analyzed to better understand user preferences and improve the digital services available through the platform.
• Respecting your rights as a data subject:
We allocate appropriate resources to ensure users can exercise their rights regarding personal data. You may contact us at any time to request access to your data, request corrections, request deletion, restrict certain uses, or request transfer of information where legally applicable.
Requests will be handled in accordance with relevant data protection regulations.
• Protecting personal data:
Although absolute security cannot be guaranteed, we apply technical and organizational safeguards designed to protect personal information and maintain a secure environment for platform users.
Overview of This Privacy Policy
1. Scope of this policy
This policy describes the types of personal information that may be collected, how such information may be used, how it may be shared with service providers, and how it is protected.
Within this policy, “Personal Data” refers to information that relates to an identifiable individual. An identifiable individual is someone who can be identified either directly or indirectly through available information.
In this Policy, the term “processing” of Personal Data refers to any operation or set of operations performed on personal information. This includes activities such as collecting, recording, organizing, structuring, storing, adapting or modifying data, retrieving or consulting it, using it, disclosing it through transmission, distributing or making it available, aligning or combining data, restricting processing, and deleting or destroying information.
Our Services are intended for a general audience and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 or allow such individuals to use our Services. If we become aware that personal data from a minor has been collected, reasonable steps will be taken to remove such information as soon as possible.
2. When Do We Collect Personal Data?
Personal Data may be collected when you interact with the Services, communicate with our service channels, or visit the Website. In some cases, you provide this information directly. In other situations, we may collect information by analyzing how users interact with the Website or Services, or we may receive relevant information from trusted third-party partners.
3. No Obligation To Provide Personal Data To Nordiqo And Its Implications
You are not obligated to provide personal information to us. However, in certain cases, not providing such data may limit our ability to offer Services, restrict access to some Website features, or affect the proper functioning of certain platform components.
4. What Types of Personal Data May Be Collected?
Personal Data collected when visiting the Website:
This may include technical and usage information such as IP address, access time and date, pages viewed, language settings, device details, browser type, system crash reports, and other traffic data. Some of this information may not directly identify an individual and may therefore not always be classified as Personal Data.
Personal Data provided directly by you: Any information voluntarily submitted when interacting with third-party trading services through the Website.
Personal Data submitted for connection with third-party trading services: This may include your full name, phone number, and email address when you choose to provide these details through the Website.
5. Purposes for Processing Personal Data and Legal Basis
Nordiqo may process personal information for one or more of the purposes described in this section, each supported by an appropriate legal basis.
Nordiqo will process Personal Data only where a lawful basis exists. The legal bases for processing may include:
- You have given consent for the processing of your Personal Data for specific purposes. For example, when you voluntarily submit your information through the Website so it can be shared with a third-party trading service provider.
- Processing is necessary for legitimate interests pursued by Nordiqo or by a third party. This may include improving the Services, maintaining platform functionality, or managing legal and operational matters.
- Processing is required to comply with legal or regulatory obligations applicable to Nordiqo.
If you would like additional information about how the processing of Personal Data supports legitimate interests of Nordiqo or another party, you may contact us by email for clarification.
Below we outline examples of why personal information may be processed and the legal grounds supporting these activities.
| Purpose | Legal Basis | |
| 1 |
To transmit your information to third-party service providers upon your request in order to facilitate access to digital trading services. Personal Data may be collected and transmitted to third-party trading service providers when you explicitly request such interaction through the platform. |
You have provided consent for the processing of your Personal Data for one or more specified purposes. |
| 2 |
To respond to inquiries, requests, or support messages Personal Data may be processed when responding to questions or requests related to the use of the platform or associated services. |
Processing is necessary for legitimate interests pursued by Nordiqo or a relevant third party. |
| 3 |
To comply with legal obligations or administrative directives Personal information may be processed when necessary to comply with applicable legal requirements or official instructions. |
Processing is necessary to comply with a legal obligation applicable to the platform. |
| 4 |
To improve and maintain platform services Personal Data may be used to improve service functionality, including analysis of system logs, technical errors, or service performance reports. |
Processing is necessary for legitimate interests pursued by Nordiqo or a third party. |
| 5 |
To detect and prevent fraudulent activities or misuse of the platform |
Processing is necessary for legitimate interests pursued by Nordiqo or a third party. |
| 6 |
To manage operational and administrative activities supporting the Services These activities may include internal administration, business development planning, system monitoring, and organizational management. |
Processing is necessary for legitimate interests pursued by Nordiqo or a third party. |
| 7 |
To conduct analytical and statistical evaluations Analytical techniques, including statistical analysis, may be applied to improve platform performance and better understand usage trends. |
Processing is necessary for legitimate interests pursued by Nordiqo or a third party. |
| 8 |
To protect the interests, rights, and assets of Nordiqo or third parties Personal Data may be processed when necessary to establish, exercise, or defend legal claims, or to protect rights and assets under applicable agreements, laws, or policies. |
Processing is necessary for legitimate interests pursued by Nordiqo or a third party. |
6. Transfer of Personal Data to Third Parties
Nordiqo may share Personal Data with trusted third-party service providers that assist in operating the Website and delivering the Services. These providers may support functions such as hosting, data storage, analytics, technical maintenance, user experience improvement, and security monitoring.
If you explicitly request to be connected with a third-party trading service, certain Personal Data that you provide may be transmitted to those third parties. Once the information is transferred, it will be handled according to the privacy policies and practices of those external service providers. Your information may be shared with one or more trading service providers depending on the nature of your request.
Nordiqo may also share Personal Data with affiliated companies or business partners that help improve or support the services and resources available through the platform.
Personal Data may also be disclosed to governmental authorities, regulatory bodies, or law enforcement agencies when such disclosure is necessary to comply with legal obligations or to protect the rights, interests, and assets of Nordiqo or third parties, including in connection with legal claims or regulatory compliance.
In addition, Personal Data may be shared with potential investors, buyers, lenders, or other stakeholders in connection with a business transaction involving Nordiqo, such as a merger, acquisition, restructuring, asset transfer, or similar corporate event.
7. Cookies and Third-Party Technologies
The Website may use third-party technologies such as analytics services or advertising tools. These providers may use cookies or similar technologies to collect information about how users interact with the Website. Such services operate under their own privacy policies and data practices.
A cookie is a small text file stored on the device used to access the Website. Cookies help collect information about browsing behavior in order to improve the user experience, remember user preferences, and tailor services or content that may be relevant to the user. Cookies may also be used for analytical and statistical purposes.
Some cookies used on the Website are session cookies, which remain active only during the browsing session and are deleted when the browser is closed. Other cookies are persistent cookies, which remain on the device for a longer period and allow the Website to recognize returning visitors.
Types of cookies
The cookies used on the Website may be categorized according to their function as follows:
| Type of Cookie | Purpose | Additional Information |
| Strictly Necessary Cookies |
These cookies are essential for enabling basic Website functionality, including page navigation and access to secure areas of the platform. They ensure that requested content, services, and features operate correctly and allow users to move between pages and access previously visited sections. |
These cookies may store limited information such as session identifiers or login status to ensure secure access to the platform. Most of these cookies are session-based and are automatically removed when the browser is closed. |
| Functionality Cookies |
These cookies allow the Website to recognize returning visitors and remember user preferences such as language selection, settings, or previously selected options. |
Functionality cookies may remain stored on the device after the browsing session ends and typically remain active until their defined expiration period. |
| Performance Cookies |
These cookies help collect aggregated data about how visitors use the Website. This information allows us to analyze performance, identify technical issues, and improve the overall user experience. Performance cookies also support analytical tools that help evaluate platform functionality and optimize service delivery. |
The data collected by these cookies is typically anonymized and cannot be used to directly identify individual users. Some performance cookies expire when the browser is closed, while others may remain active for a longer duration depending on their configuration. |
Blocking and Removing Cookies
You can configure your browser settings to block or delete some or all cookies stored on your device. Most modern browsers allow you to control cookie behavior through privacy settings.
Below are links to instructions for managing cookies in commonly used web browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note that disabling cookies may affect the functionality of certain Website features and may limit the user experience.
ONLINE TRACKING NOTICE
THIS WEBSITE CURRENTLY DOES NOT RESPOND TO “DO NOT TRACK” SIGNALS.
8. Retention of Personal Data
Nordiqo retains Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable laws, regulations, or legal obligations.
Information that you provide may be shared with third-party trading service providers for up to 12 months. Subject to your consent, this period may be extended for an additional 12 months if required to continue providing services.
We regularly review the data stored in our systems and remove or anonymize information that is no longer required.
9. Transfers of Personal Data to Third Countries or International Organizations
Personal Data may be transferred to jurisdictions outside your country of residence or to international organizations when necessary for the operation of services. In such situations, Nordiqo implements appropriate safeguards to ensure that Personal Data remains protected and that individuals retain enforceable rights and effective legal remedies.
For users located within the European Economic Area (EEA), such transfers will only occur when one of the following safeguards applies:
- The destination country or organization has been recognized by the European Commission as providing an adequate level of data protection under Article 45(3) of the General Data Protection Regulation (GDPR).
- The transfer is based on legally binding and enforceable agreements between public authorities or institutions under Article 46(2)(a) of the GDPR.
- The transfer is conducted using standard contractual clauses approved by the European Commission in accordance with Article 46(2)(c) of the GDPR.
If you would like more information about the safeguards applied to international transfers of Personal Data, you may contact us by email.
10. Protection of Personal Data
We implement appropriate technical and organizational measures designed to maintain the security of Personal Data and protect it against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Despite our efforts to maintain high security standards, no data transmission or storage system can be guaranteed to be completely secure. Therefore, Nordiqo cannot guarantee absolute security of information transmitted through the internet.
In certain circumstances, legal obligations or events beyond our control may require the disclosure of Personal Data to public authorities or other entities. In such cases, our control over how those third parties handle the data may be limited.
The transmission of data via the internet is not entirely secure, and Nordiqo cannot guarantee the protection of Personal Data during transmission to our systems.
11. Links to Third-Party Websites
The Website may contain links to third-party websites or applications. Nordiqo does not control these external services and is not responsible for how such third parties collect, use, or process Personal Data.
This Privacy Policy applies only to the Website and services operated by Nordiqo. When visiting third-party websites, you should review their privacy policies before providing any personal information.
13. Your Rights Regarding Personal Data
Depending on applicable data protection laws, you may have the right to request confirmation that Personal Data about you is being processed, obtain access to such data, request correction of inaccurate information, and request deletion of Personal Data that is no longer required.
You may also have the right to restrict certain types of data processing or withdraw consent previously provided for the processing of Personal Data.
If you are a resident of the European Economic Area (EEA), please review the following section:
Under applicable data protection laws, including the General Data Protection Regulation (GDPR), you have several rights regarding your Personal Data. To exercise these rights, you may submit a request by contacting us via email.
Right of Access
You have the right to request confirmation as to whether your Personal Data is being processed. If such processing occurs, you have the right to access your Personal Data and obtain information including:
- The purposes of the processing
- The categories of Personal Data involved
- The recipients or categories of recipients who have received or may receive the data, including recipients located outside the EEA
- The intended storage period for the Personal Data or the criteria used to determine that period
- Your rights to request correction, deletion, or restriction of processing of Personal Data
- Your right to lodge a complaint with a supervisory authority
- Information about the origin of the data if it was not collected directly from you
- The existence of automated decision-making or profiling, if applicable
- Information regarding safeguards applied when transferring data outside the EEA
A copy of the Personal Data undergoing processing may be provided upon request. Additional copies may be subject to a reasonable administrative fee.
The right to access Personal Data must not adversely affect the rights and freedoms of others. Therefore, requests may be limited or declined where necessary to protect such rights.
Right to Rectification
You have the right to request correction of inaccurate Personal Data concerning you. You may also request completion of incomplete Personal Data where appropriate.
Right to Erasure (“Right to be Forgotten”)
You may request the deletion of your Personal Data where one of the following applies:
- The data is no longer necessary for the purposes for which it was collected
- You withdraw consent on which the processing is based and no other legal basis exists
- You object to processing based on legitimate interests and no overriding legitimate grounds exist
- You object to processing for direct marketing purposes
- The data has been processed unlawfully
- The deletion is required to comply with a legal obligation under applicable law
This right may not apply where processing is necessary to comply with legal obligations or for the establishment, exercise, or defense of legal claims.
Right to Restrict Processing
You have the right to request restriction of processing in certain circumstances, including when:
- You contest the accuracy of Personal Data
- The processing is unlawful but you oppose deletion
- The Company no longer needs the data but you require it for legal claims
- You have objected to processing pending verification of legitimate grounds
When processing is restricted, Personal Data may only be stored and otherwise processed with your consent or for legal purposes.
Right to Data Portability
You have the right to receive Personal Data you have provided in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible, provided that processing is based on consent or contractual necessity and carried out by automated means.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
Right to Object
You have the right to object to the processing of your Personal Data when processing is based on legitimate interests. If you object, processing will cease unless compelling legitimate grounds override your interests, rights, and freedoms or unless the processing is necessary for legal claims.
You may also object at any time to the processing of Personal Data for direct marketing purposes.
Right to Lodge a Complaint
You have the right to submit a complaint to a supervisory authority responsible for data protection within the European Union if you believe your Personal Data has been processed unlawfully.
The exercise of these rights may be subject to limitations under applicable European Union or Member State laws.
Requests will generally be processed within one month of receipt. In cases of complex or multiple requests, this period may be extended by up to two additional months. If an extension is required, you will be informed accordingly.
Requests will usually be handled free of charge. However, if requests are manifestly unfounded, excessive, or repetitive, a reasonable administrative fee may be charged or the request may be refused.
To protect your Personal Data, we may request additional information necessary to verify your identity before processing your request.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated version will be published on the Website. For significant updates, we may provide additional notice through appropriate communication channels.
Unless otherwise stated, changes become effective upon publication of the updated Privacy Policy on the Website.